Re: [taxchat] Intuit customer service -venting

Funny, I was going to run the question by this group first!  WHAT WAS I THINKING??  This is when I take out my "Bang Head Here" sign!

 

Kate

----- Original Message -----

From: Chuck Warman

To: taxchat@yahoogroups.com

Sent: Monday, December 15, 2008 11:54 AM

Subject: RE: [taxchat] Intuit customer service -venting

Kate,

 

I haven't called Intuit's Tech Support in several years.  I don't use QuickBooks much; I'm partial to Peachtree. But for ProSeries, the Intuit Community Forums are all I need.  You generally get better answers, and get them faster faster, from real-life users, not techs, and whose first language is English.

 

Chuck Warman,  CPA
Wichita Falls, TX
-------------------------------

From: taxchat@yahoogroups.com [mailto:taxchat@yahoogroups.com] On Behalf Of Elaine Smith
Sent: Sunday, December 14, 2008 2:31 PM
To: taxchat@yahoogroups.com
Subject: Re: [taxchat] Intuit customer service -venting

 

If you are a Pro Advisor, you get Tucson, M-F business hours. 

On Fri, Dec 12, 2008 at 9:20 AM, Kate M Coyne <KateMc@nc.rr.com> wrote:

I am really sick of Intuits customer service.  This is the second time I have called them this year and both times have reached the Philippines and someone who can only read from their script.  All I wanted to know was when would the 2008 940 form be available - since it is already available on the IRS website.  The guy I just spoke to didn't even know what the IRS was!!  I'm not kidding!  He told me to contact my accountant to get the form!  ARRGGHH!

 

Kate

--

Elaine

Elaine Z. Smith, Enrolled Agent
8790 Cuyamaca Street Suite C
Santee, CA 92071
619-562-7671  (fax) 619-562-7678
(email) eztaxes@sbcglobal.net
(website) www.eztaxes.us

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