Re: [taxchat] Intuit customer service -venting

I'm so glad I chose to use Peachtree payroll. They answer the phone and make you feel good, they respond to E-mail and you feel they are interested in helping you. I get charged $1.60 per check for direct deposit and if I don't get the payroll in on time I get another $10 fee for expediting. If any employees choose to not be direct deposit then I manually print those checks with no fee from Peachtree. I make money off my QB clients, I enjoy using Peachtree. And my QB clients that want payroll pay me extra for manually data processing their payroll into QB after I've prepared it in Peachtree.

On Fri, Dec 12, 2008 at 7:45 PM, MKR <mkr777@gmail.com> wrote:

They have a sales office in Plano, Texas which deals with Lacerte and other tax products. You should call 214-387-2000 and ask to talk to the top marketing/sales person. That should do it.

mkr

On Fri, Dec 12, 2008 at 8:20 PM, Kate M Coyne <KateMc@nc.rr.com> wrote:

Donna,

 

Great Idea.  Do you use them?  Do you have any idea how I find out who my sales person is?

 

Kate

----- Original Message -----

From: Donna J. Perrone

To: taxchat@yahoogroups.com

Sent: Friday, December 12, 2008 4:45 PM

Subject: RE: [taxchat] Intuit customer service -venting

Kate,

why don't you contact your salesperson and let them know how you feel.  They can certainly pass it on.

 

Donna

 

 

Donna J. Perrone, EA

East Haven, CT

203-469-4939

203-468-2038 fax

 

 

IRS Circular 230 Disclosure: Unless expressly stated otherwise, any tax advice contained herein, including attachments and enclosures, is not intended or written to be used, and may not be used, for the purpose of (1) avoiding tax-related penalties under the Internal Revenue Code or applicable state or local tax law provisions, or (2) promoting, marketing or recommending to another party any tax-related matters addressed herein.

 

---

From: taxchat@yahoogroups.com [mailto:taxchat@yahoogroups.com] On Behalf Of Kate M Coyne
Sent: Friday, December 12, 2008 12:21 PM
To: Taxchat
Subject: [taxchat] Intuit customer service -venting

I am really sick of Intuits customer service.  This is the second time I have called them this year and both times have reached the Philippines and someone who can only read from their script.  All I wanted to know was when would the 2008 940 form be available - since it is already available on the IRS website.  The guy I just spoke to didn't even know what the IRS was!!  I'm not kidding!  He told me to contact my accountant to get the form!  ARRGGHH!

 

Kate

--
Robert Lukey EA CPA __._,_.___

IRS Circular 230 Disclosure: Unless expressly stated otherwise in this transmission, any tax advice contained herein, forwarded with or attached to this message was not and is not intended to be used, nor may it be relied upon or used, by any taxpayer for the purpose of (1) the avoidance of any tax-related penalties under the Internal Revenue Code or applicable state or local tax law provisions, or (2) promoting, marketing or recommending to another party any tax transaction or tax-related matters that may be addressed herein.

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